The customer's two story cabin was flooded due to a burst pipe. It impacted both floors including the 7 room on the bottom floor and 5 on the top. We responded within the same day to do the water extraction. Due to the extent of the damage, we had to demolish the flooring, some insulation and drywall, as well as some of the cabinets. We also mitigated any microbial growth to ensure they didn't have any long-term damage. They were so grateful to have the affected areas removed so they could start the rebuilding process.
Dry Out Systems arrived on site to help our customer out in a timely manner. DOS technicians removed any standing water in the affected areas, removed minimum affected material (per customer request) and set correct number of drying equipment as per the IICRC S500 industry standard guidelines. DOS as able to dry most of the affected areas with 3 days using drying our professional drying equipment, however, the area where the pipe burst occurred took additional drying time. The customer was happy with the technicians as the they showed respect to her and her home. She was also please as they took the time to answer all of her questions as professionals with care.
